Elite Dental respects your privacy. This policy explains how we handle personal information, including health information, when you receive dental care, contact us or use this website.
Who we are and how to contact us
Elite Dental is a dental practice at Suite 1, 1 Maxim St, West Ryde NSW 2114. For a privacy question, access or correction request, or privacy complaint, contact our reception team on (02) 9807 1682 or email reception@elitedental.com.au.
Information we may collect
Depending on your interactions with us, we may collect your name and contact details; appointment and communication information; and health information relevant to your care, such as your health and dental history, symptoms and treatment information. If you use the website contact form, we collect the name, phone number, email address and message you submit. If you contact us by phone or email, we collect the information you choose to provide.
Please avoid including sensitive health details in a general website enquiry unless they are needed for us to respond. We can discuss care-related information through the appropriate channels when you contact the practice.
How we use information
We use information to provide and coordinate dental care; manage appointments; respond to enquiries and communicate with patients; handle billing, payments, claims and practice administration; and meet applicable legal and professional obligations.
When information may be shared
We may share relevant information where reasonably necessary to provide your care or operate the practice, including with your treating dental and other health professionals, dental laboratories, insurers or claims processors, and service providers supporting our IT, website, email and administrative services. We may also disclose information where required or authorised by law or needed to meet professional obligations.
Protecting your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Website services
Online booking is provided through Centaur, an external service. When you use its booking portal, Centaur’s own privacy practices apply.
This website uses Cloudflare Turnstile to help protect forms against automated spam and abuse. Cloudflare provides that service and its privacy practices apply to information it processes in connection with Turnstile.
Accessing or correcting your information
You may ask to access personal information we hold about you or request that we correct information that is inaccurate or out of date. Contact us using the details above and tell us what information or correction you are requesting. We may need to confirm your identity before responding.
Privacy questions and complaints
If you have a concern or complaint about how we have handled your information, please contact our reception team using the details above and explain your concern. We will consider it and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner for information about external privacy complaint options.